Frequently Asked Questions
FAQ
What is the return policy?
We want you to love our products as much as we do! If you are not happy with your purchase, you may return the product to us within 30 days from delivery for a refund. Please note that this policy does NOT apply to discounted products or bulk orders. For all Terms & Conditions that apply, please read our Warranty & Return Policy.
How do I place a bulk order for FeetUp Trainers?
When you're ready to place a bulk order, send an email to help@feetup.com.au and we'll get you set up ASAP!
Where does FeetUp deliver?
We have multiple storefronts around the world! Please use the site that is closest to you.
United States: feetup.com
Canada: feetup.ca.
United Kingdom: feetuptrainer.co.uk.
Europe: feetup.eu
Australia / NZ: feetup.com.au
If you are interested in purchasing from outside any of the areas above, please subscribe to our newsletter at the bottom of this page and we will notify you as soon as we're available in your country.
How much does shipping cost?
FREE SHIPPING ON ORDERS OVER $75*
Fees for orders below $75 are based on weight and are automatically applied at checkout.
*FREE SHIPPING EXCLUSIONS
The following orders are not eligible for free shipping:
Orders under $75
New Zealand orders
Wholesale orders
DISCOUNTED SHIPPING TO NEW ZEALAND
We want our products to be available for everyone, no matter where they live! FeetUp offers up to 35% discount on shipping for all retail orders to New Zealand
How long will my package take to arrive?
We ship our orders via Australia Post. All orders that come in by 5:00pm AEST are shipped out the same day.
Delivery may take between two and seven business days to arrive, depending on your location. Delays may be caused by force majeure, natural disasters, bad weather, public holidays, and other factors outside our control.
Do you ship to PO Boxes?
Yes, we do.
How do I track my shipment?
We'll send you a shipping confirmation email with tracking details as soon as your order is handed over to Australia and you shipment is on its way!
Can I get a discount?
Yes, you might qualify for a 10% discount on your order! For more information, check out our discounts page
Do FeetUp products come with a warranty?
The official warranty in Australia for a FeetUp Trainer is one (1) year. Terms & Conditions apply. For more information, refer to our Warranty & Return Policy.
